Improve access without crossing the clinical line.
Members and staff need help with booking, coverage, billing, and enrollment. We add a source-backed AI layer above the systems already in use, with immediate handoff for anything clinical.
- Appointments and patient access
- Eligibility and payment
- Wellness and class booking
- Credentialing and enrollment
Request
Physio this week, after 5pm if possible, near Elm Street.
- After 5pm, as you asked
- Elm Street clinic, 0.8 miles
- Your usual therapist
Book a visit
Three access and payment gaps frustrate people.
- 01
The front desk is the only interface.
People wait on hold to book, move an appointment, or ask a basic benefits question.
- Booking against the live schedule
- Answers from approved material
- Staff handoff with context
31%
of practice leaders named scheduling as their most time-consuming phone task
MGMA Stat poll, March 2026 - 02
Benefits language leaves members guessing.
Support receives the same questions about coverage, eligibility, and out of pocket cost.
- Coverage explained in plain language
- Source passage shown with the answer
- Cost estimate before booking
Half
of insured adults report at least some difficulty understanding their insurance
KFF consumer survey, 2023 - 03
Small intake gaps become denials.
Claims return weeks later with a denial, while staff repeat eligibility and missing-field checks manually.
- Eligibility check during intake
- Missing field follow-up
- Pre-submission denial check
26%
of providers trace at least one in ten denials back to intake errors
Experian Health, State of Claims 2025
AI layers for health and wellness access.
Health and wellness product teams and operators get support on the non-clinical side, grounded in the schedules, plans, billing, and enrollment systems already in use.
For health and wellness product teams
Appointments and patient access
- Phone assistant for booking
- Rebooking after a cancellation
- Provider search in plain language
- Text response to a missed call
Eligibility and payment operations
- Coverage check during registration
- Denial check before submission
- Appeal letters prepared for review
- Benefits checked by phone
Plan and benefits experiences
- Coverage answers with cost context
- Complex questions separated
- Provider match in the member's words
- Next steps from the member's plan
Member billing and payments
- Statements explained in plain language
- Payment plans by text
- Financial assistance guidance
- Handoff with the full conversation
Fitness, wellness, and spa booking
- Text receptionist for bookings
- Pack and membership rules applied
- Missed calls followed up by text
- Suggestions based on visit history
Credentialing and provider enrollment
- Source checks with citations
- Provider outreach and reminders
- Phone assistants for routine calls
- Forms mapped to provider records
For clinics, studios, and wellness operators
Studios, clubs, wellness chains, and health education providers get help with access, payment, enrollment, and the follow-up around each.
- 01
Give each trial a clear next step.
Trials, introductory offers, and waitlists are tracked across locations so the right membership or pack can appear during booking.
Talk to us about this - 02
Use open capacity before it goes unused.
Open places are offered to waitlists and lapsed members, while a cancellation gets a reason, an alternative, and a way to continue.
Talk to us about this - 03
Guide learners from course search to enrollment.
Course guidance comes from approved content, then the learner can complete a one-time, payment plan, subscription, or team purchase.
Talk to us about this - 04
Make renewal work visible to credential holders.
Post-purchase activation, progress-aware next steps, and renewal windows keep learners and employers informed when action is due.
Talk to us about this
Four operating rules for health and wellness AI.
- 01
Clinical questions go to staff.
Anything clinical is handed to a qualified person immediately, with a clear handoff for the user.
- 02
Put the source beside the answer.
Coverage and policy answers identify the passage and document used to form them.
- 03
Write back to the live system.
The layer books and reschedules against the real schedule, rather than creating a second calendar.
- 04
Start with plain language.
The first answer uses the member's words, with supporting detail available when needed.
Where this industry usually starts
AI Product & UX Design
People need plain language, a visible source, and a clear route to staff when the question is outside scope. We design that trust boundary into the booking, benefits, billing, or enrollment flow.
AI Automation & Agentic AI
Scheduling, credential renewal, enrollment checks, and routine support repeat across teams. We build the layer around approved systems and keep clinical questions with qualified staff.
AI Discovery (AEO) & Growth
Members and wellness customers increasingly ask assistants where to book, which plan fits, or what a service includes. We make approved information easier to find and connect it to the right access path.
The layer works with the systems already in use.
Calendars, plans, eligibility, billing, and enrollment records stay in their existing systems while the layer helps people use them.
Health record platforms
Epic and Oracle Health Millennium
Practice management
athenahealth
Health data exchange
HL7 FHIR
Eligibility services
Availity and Stedi
Provider directories
CAQH ProView
Wellness booking systems
Mindbody and Zenoti
Voice and messaging
Twilio
Payment processing
Stripe
The questions that decide it.
What does it cost to add a non-clinical AI layer?
We start with the AI Experience Audit, a fixed price sprint over two weeks. It ends with a fixed build price, and the audit fee is credited to the build. Current figures are on the pricing page.
Can it book directly in our schedule or practice system?
How long does a booking or support assistant take to launch?
What happens when a member asks a clinical question?
How is a coverage answer grounded?
Can this sit on our current product without a rebuild?
Which metric tells us whether it worked?
Show us the non-clinical work your product carries.
In one 20 minute call, we will draw the clinical boundary clearly, then identify where an AI layer could start across access, benefits, billing, or enrollment.
- NDA from the first conversation.
- Response within 24 hours, guaranteed.
- Founder-led from first call to handoff.
